Reservations policy

Once you have made your reservation, you should receive an SMS/email with the information. If you do not receive it, you should contact us at 971-07-08-73 / 603-29-37-45 or at our email reservas@andreugenestra.com

Within 72 hours in advance you will receive an sms/email for you to confirm your reservation. This step is very important since the restaurant reserves the right to cancel your table in case you do not confirm.

We do not recommend coming with children under 12 years of age, since we do not have menus or special dishes for them. We also understand that our type of cuisine is not adapted to children, due to the nature and duration of the menu. If, on the contrary, you think that your child can eat a menu that we have, let us know when making your reservation.

In case of food intolerances, please indicate it at the time of making your reservation. If you have food allergies, it is important that you contact us by phone so that we can communicate with the kitchen.
Regarding vegan special dietary needs, we have a vegetarian menu that we could adapt, you need to contact us by phone.

When making your reservation you will be asked for your card number.

We ask you to be punctual. You will have 15 minutes of courtesy, after this time we will contact you. In case of not answering our calls, the restaurant reserves the right to cancel your table.

You can make changes to your reservation up to 48 hours before the day you go to the restaurant.

You should take into account that the price and content of our menus may vary from the moment you make your reservation to the day you attend our restaurant. The price and menus in force on the day of your visit will be applied.

If you wish to make a reservation for people with reduced mobility, you must do so through our telephone numbers 971-07-08-73 / 603-29-37-45 or to our email reservas@andreugenestra.com.

Cancellation policy

Our restaurant operates under a strict cancellation policy. At the time of making your reservation we will ask for your card number, there will be no cost to the client, as long as the cancellation is made more than 48 hours in advance. In the case of not complying, they will be charged 100 euros per customer, an amount proportional to the prices of our menus.

We ask that if there is going to be a change in diners, notify us more than 48 hours in advance or the menus of failed diners will be charged to the current reservation.

With 72 hours in advance you will receive an sms/email for you to confirm your reservation. This step is very important since the restaurant reserves the right to cancel your table in case you do not confirm.

We want to make you understand that we take these measures to protect and take care of our business that we have dedicated so much passion and love to. That is why, in case of not showing up without prior notice, in addition to the financial penalty, you may be included in the list of not admitted and affect future reservations that you want to make with the Andreu Genestra group.